Metrohm Repair Service We are here to help you For rapidly restoring the availability of your Metrohm devices 02 You can rely on us We make sure your repairs are done quickly – In everyday manufacturing operations, many decisions right on-site depend on correct and reliable analytical results. Constant We maintain a close network of more than 80 Metrohm availability of the analytical devices used in the laboratory subsidiaries and distributors worldwide, and can provide is therefore key to ensuring the efficiency and profita- you with our repair services in more than 120 countries. bility of your company. Our global presence ensures that whenever you need us we can be on location in the shortest possible time. If a device no longer meets the manufacturer specifications or even shows malfunctions, time becomes a criti-Most repairs to your Metrohm instrument are carried out cal factor: the faster any malfunction is remedied and the on-site and during the initial visit (first-time-fix). If this is device can be put back into service, the shorter the not possible, your device will be repaired in the service costly interruption to your routine operations. workshop of your local Metrohm company. Repair, functional testing, and preparation of the service docu mentation are carried out in the shortest possible throughput time, which we guarantee. Metrohm Repair Service • Directly on site or in the workshop of your local Metrohm company • Repair by trained and Certified Metrohm service engineers • Original Metrohm spare parts «Made in Switzerland» • A 10 year guaranteed spare parts availability • Local stock of spare parts Repair by trained and Certified Metrohm service 10 years of guaranteed spare parts availability 03 engineers We guarantee that your investment in your Metrohm All Metrohm service engineers undergo a comprehen-analyzer will always be protected. We do this by guaran-sive, theoretical, and practical training program. Only teeing the availability of spare parts for 10 years from the those who successfully complete this demanding program date that any product is discontinued. This promise is can qualify as a «Metrohm Certified Service Engineer» and unique in the marketplace. refer to themselves as such. To ensure that the quality of Metrohm maintenance and repair services is maintained, our service engineer un - dergo compulsory re-training every two years. You can therefore be sure that your Metrohm service engineer will always be trained to the highest standard. Rapid repairs thanks to a local stocking of spare Original Metrohm spare parts «Made in parts Switzer land» Through our local offices, we ensure a rapid availability Your Metrohm service engineer will only use original of our Metrohm replacement parts – worldwide. Each Metrohm spare parts that are «Made in Switzerland» for Metrohm subsidiary has its own warehouse just for this the repair of your device. This will ensure that after a purpose. successful repair, your device will continue to meet all manufacturer specifications, maintain its qualified status, and ensure a long service life. The Metrohm Repair Service at a glance 04 Fault diagnosis and repair Every repair starts with a systematic fault diagnosis. The will be checked and repaired wherever necessary so that cause of the fault is determined exactly, so that the repair the proper functioning of your analytical device can be can be carried out as efficiently, and affordably, as pos-guaranteed. sible. After the repair, all other components of the device 1. Telephone hot-line for fault diagnosis 2. Error diagnosis via remote support Our intention is to repair your device as quickly as With the help of computer-controlled systems, the pos sible. To do this, we first carry out a fault diagnosis on Metrohm service engineer can further narrow down the the telephone so that our service engineers can then problem or even resolve the issue by remotely accessing prepare for their on-site visit. your device. This removes the cost of an on-site visit and is, at the same time, the fastest way to help you. 5. Carrying out the repair 6. Cleaning inside and outside The Metrohm service engineer carries out any repair Following the repair, your Metrohm device will be reas-exactly according to the instructions of the manufacturer. sembled and, wherever necessary, thoroughly cleaned For this purpose he uses specially developed tools and-inside and out. Thorough visual inspection by the service software, and exclusively only original spare parts Metrohm service engineer will then identify any damage «Made in Switzerland». due to wear or chemical attack. 05 3. Fault diagnosis on site 4. Determination of repair costs The Metrohm service engineer can identify any malfunc-Based on the fault diagnosis, the repair costs will be de - tions on site and quickly narrow the problem down to termined and a quote provided to you. If you decide to the individual component parts. Afterwards the scope take out a Metrohm Care Contract, you will also benefit and details of the repair will be specified and discussed from prioritized response times, discounts on spare and together with you. wearing parts, or even free spare parts and on-site repairs. 7. Replacement of wearing parts 8. Lubrication and greasing of moving Over time, mechanical wear and corrosive fluids will parts affect the function of the various components in your Moving parts may require a fine grease film so that they analytical device. A timely replacement of wearing parts can function with as little friction as possible. Lubrication, not only ensures the precision of your analytical results, or greasing, is therefore an integral part of any repair and but it also prevents any unpleasant surprises. The any regular preventive maintenance. Metrohm service engineer will therefore replace these wherever necessary. The Metrohm Repair Service at a glance 06 Adjustments, Testing and Calibration Once your Metrohm device has been repaired, your specifications. In addition, he will also document all steps, Metrohm service engineer will ensure that it achieves before handing over your perfectly functioning analytical 100% functionality again and meets the manufacturer's device in a final consultation. 1. Safety Check 2. Adjustments The Safety Check is an important test carried out imme-Where necessary, your Metrohm service engineer will use diately after the repair, and before re-commissioning. state-of-the-art service software to program the compo-During this process, the safety of the electrical connec-nents in your analytical device and keep them up to date, tion of the device is also checked. to configure them, and to com pare their performance. 5. Tests of other functions 6. Functional test of the entire device Other device components such as interfaces, auxiliary In order to check the correct operation of your analy-drives, sensors, display, and operating elements of the tical device, your Metrohm service engineer can perform device are carefully checked to ensure their correct func-a «wet-chemical test» in addition to the calibration. De - tionality. pend ing on the requirements, this test can range in scope from a measurement of a sample to a statistically evaluated Performance Verification (OQ-PV). 07 3. Calibration of system-relevant 4. Calibration of system-relevant components parameters When calibrating system-relevant components, the preci-Where required, your Metrohm service engineer shall sions of various components, such as measuring inputs, calibrate the accuracy and stability of temperature, pres-measuring cells, or diode array detectors, are fully docu-sure, and flow measurements, or indeed the mechanical mented. stroke of a spindle. 7. Service reports and Calibration 8. Handover and optimization potential Certificates In the final consultation, your Metrohm service engineer Your Metrohm service engineer will document all work shall go through all the work performed in the repair performed in easy-to-understand service reports, as well report, and explain it in detail wherever necessary. He will as providing all necessary calibration data before he also outline any potential for improvement in handling hands them over to you. your Metrohm equipment and discuss with you the schedule for the next maintenance activities. www.metrohm.com G, CH-9100 Herisau ohm A witzerland at Metr , printed in S SW Subject to change Design Ecknauer + Schoch A 8.000.5271EN – 2019-01